Delivery and Returns

Delivery & Returns

Thank you for shopping with Organically-Living, please find below our delivery and return details.

Delivery

UK Orders £50 and Under: £5.95

UK Orders above £50: Free*

* Heavy or Large Items (UK Mainland Only) £35

Deliveries to Europe:  Due to changing International shipping rates we cannot offer a flat delivery fee and any deliver charges may be subject to customs, duties or other fees that are calculated by country. The customer is solely responsible for paying these. Living Organically has no control over these charges.

Deliveries to the Rest of the World: Due to changing International shipping rates we cannot offer a flat delivery fee  and any deliver charges may be subject to customs, duties or other fees that are calculated by each country. The customer is solely responsible for paying these. Living Organically has no control over these charges.

Returns

We hope that you'll be delighted with your purchase but if anything isn't right we are on hand to help. Please contact us on hello@living-organically.co.uk for assistance and we'll get back to you promptly.

We take every care to ensure your order is properly protected during transit but appreciate that very occasionally damages may occur. We will replace or refund products damaged during delivery if we are notified immediately and photographic proof of the damage is sent to us within 7 days of delivery.  If your package arrives damaged you may return your product for a full refund within 14 days of delivery. Please contact us for further details.

Please check carefully for any wrong, faulty or missing products. Any faulty items must be flagged immediately to our attention and returned to us within 14 working days. Returned items will either be exchanged or a credit note will be issued excluding P&P.

You are welcome to exchange your product for another product of the same value within 30 days of purchase. The buyer is responsible for the delivery cost on all returned items. Please return your items carefully packed, unused and in original condition (including all labels and tags intact) with proof of purchase within 14 days, and we’ll give you an exchange or refund as long as your returned product meets our terms and conditions. Where you return an item purchased at an event or in store, your refund will be issued by the original payment method or by bank transfer in the currency you paid.

P&P charges are non-refundable and you will be responsible for the items until they are returned and signed for by us. We recommend you use the Royal Mail Recorded Delivery service to return any items.

Where you return faulty and/or damaged item(s), you must do so within 14 days of purchase.

Goods must be returned to us at: Living Organically, 4 Dorchester Road, Hook RG27 9DW